Training

What is Emotional Intelligence? 

EI is a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges and use emotional information in an effective meaningful way.

Why is EI important?

EI is a proven key indicator of human performance and development. People higher in EI communicate more effectively, form strong relationships and create powerful coping strategies. With proper awareness and training, EI can be substantially strengthened and developed over time. 

Click here for information on the EQ model we work with. 

Based on Dr. Paul Hersey’s and Ken Blanchard’s models, the Situational Leadership’s fundamental principle is that there is no single “best” style of leadership. The most successful leaders are those who can adapt their leadership style to their individual employees’ performance readiness of a particular task, job and function. Participants leave this workshop having a better understanding of their own leadership style, as well as specific actions to apply Situational Leadership to their own roles within their organization.

Robert K. Greenleaf is the pioneer of the “Servant Leadership” theory, in which the main premise is to “put your people first,” and serve them vs. them serving yourself. Participants leave this workshop understanding what it really means to put their employees first and the benefits. They become much more aware of their own “servant” and “non-servant” behaviors and come away with a concrete action plan to apply this knowledge into being a more effective leader.

A true leader does not lead with his or her title or authority. True influence is built off of trust and consistency. This workshop helps participants discover and practice the personal and interpersonal skills needed to become a person of influence, while helping them become aware of their own actions and impact on others.

There are many conflicting views on whether or not a manager can “motivate” an employee. At Momentum we believe that although motivation may be more intrinsic, managers can create “environments” that influence an employee’s discretionary effort. Participants leave this workshop understanding not only their own motivators, but also knowing how to identify their employees’ motivators, along with actionable steps to create various environments in which their employees can succeed and excel. 

Why doesn’t anyone want to be held accountable? How do you create accountability in the workplace? How do you sustain accountability in the workplace? These are just a few of the topics discussed in this workshop. Participants leave this program having an action plan on how to create an accountable work environment, including specific things they themselves can do to be a more accountable, effective leader. 

Whether you are a leader or an individual contributor, communication skills is continually rated one of the most, if not the most, important skill in the workplace. This workshop includes verbal and non-verbal communication, setting context, the art of asking questions, the levels of listening and ensuring understanding by clarifying & confirming. On Day 2, participants gain awareness of their own communication style and how to communicate more effectively with different styles from their own and to be conscious and intentional with their verbal and non-verbal communication.

So much goes into effective communication. Once you have mastered the basics of effective communication, this next level provides you with more practice of adapting your communication style to others. Participants leave this workshop able to act and speak more objectively and empathetically. They are able to identify and express their observations, feelings and needs more positively, with less judgement and inference.

Being present in a fast-paced, ever-changing environment is a challenge for all leaders and managers no matter how long they’ve been in their roles. Managers have numerous demands paced on them and can lose focus on what really matters. This course provides participants with tools and techniques to be more present in the moment, conscious of their actions, aware of the impact they have on others and how to handle stressful situations. As a result, managers create and maintain a more positive working environment, make better decisions and are all-around more effective and productive leaders.

Many managers stumble when providing feedback to others for several different reasons. They often have good intentions but are not able to deliver feedback that is clear and specific while motivating the employee into positive action. In this full-day workshop, participants practice delivering different types of feedback in a positive and productive way.  They leave knowing how to effectively provide positive and constructive feedback that empowers their employees to make necessary changes to enhance performance.

This interactive workshop is designed for those who have the difficult task of delivering sensitive messages or conducting courageous conversations. Participants will leave this workshop with a strategy to prepare for and conduct these conversations, techniques to manage emotional reactions, and a concrete plan on how to approach and have their next difficult conversation whether it’s with an employee, a boss, a co-worker, customer or vendor.

Many managers struggle with effective coaching because they either don’t truly understand what coaching is, have limited time or just don’t have the necessary skills to effectively coach their teams. Managers leave this workshop knowing why coaching is so important and with an understanding of the various mindsets they need to overcome to be an effective coach. They are able to practice various coaching skills and coaching methods to use on the job so they can begin using these skills right away.

As first-line contributors or first-time supervisors transition into higher managerial and leadership roles, responsibility, perspective, and behaviors must shift as well. This workshop covers different transition traps that new managers can fall into and how to overcome these pitfalls. It delves into the shift in mindset that needs to take place to be effective in their elevated roles and helps them to be more aware of the impact of their behaviors on themselves, others and their organization. 

Exceptional managers are also effective trainers. However, since most managers are stretched for time and moving in several different directions, they often don’t give enough time or attention to proper training or ensuring that learning transfer occurs. Typically, they “tell” and not “teach,” which is not true “training.”  In this full-day training, managers learn about their natural training style and how to adapt to their learners’ needs. They leave knowing how to create and maintain a learning environment so that employees not only gain new knowledge and skills, but also can successfully apply it on the job to impact business results.

Trainers are leaders too. They influence and inspire your teams every day and have the ability to make a significant contribution and impact on your organization. Yet, many companies do not invest in properly developing their trainers. Most trainers are promoted into their roles because they are good at the technical skill, but are never taught how to properly educate and develop others or training materials. 

This training builds the trainer’s tool box with knowledge and skills to make them an effective trainer.  Trainers will learn how to bring learning to life by making it engaging and interactive, while ensuring learning transfers into increased job performance and business results. 

In addition to the one-day class, a second class can be added where trainers develop their program design skills to ensure their learning programs are results-driven, learner-focused and  action-oriented. 

This training explores the different generations in the current workforce, their similar and different values and preferences, general biases towards different generations and how to relate better and work with each generation. This program emphasizes that we are all people and that we may or may not identify with our particular generation. Everyone has individual needs and we should not assume that just because one person is of a certain age that they have the same generalized characteristics of that generation. 

Recognizing and respecting cultural differences in today’s workplace is vital for any organization’s success and growth. In order to sustain an engaged and high performing culture, employees need to be aware and sensitive to each other’s needs and values so they can effectively communicate and collaborate. This training provides participants with an understanding of workplace respect, diversity and inclusion, as well as the various biases that can trigger conflict and tension. Participants leave with tools and strategies on how to create more of an understanding for one another, how to see the value in different cultures and ultimately, work better together.  

Many times our own assumptions and perceptions are what lead to misinterpretations and conflicts in the workplace. This workshop is designed to help participants become aware of their own biases, perspectives and assumptions that lead their perceptions. They learn techniques and strategies to minimize these misunderstandings and resolve conflicts that arise due to our own assumptions misconceptions.  

Conflict in the workplace arises for many reasons: ego, unclear expectations, different perceptions, miscommunication, competing goals, just to name a few. Many times we are unaware of how our own behavior and communication can contribute to this conflict. This course helps participants become aware of their own behaviors that contribute to conflict. In addition to learning about their own conflict resolution style, they also learn how to identify other people’s conflict resolution styles. Participants leave this session with tools and strategies for working through different real-life conflicts and working more effectively and collaboratively with others. 

What is a manager’s most valuable possession at work? Time! If you ask them, there is never enough of it. A common request is that they just need more of it. However, it really comes down to how they are organizing, prioritizing, and utilizing their time. This session teaches effective tips and techniques to make the most out of their day so they are productive and not feeling stressed or overwhelmed.

Another reason why some managers are overwhelmed with the amount of work on their plate is because they are not effective delegators. In this workshop, we discuss why delegation is so important and what gets in the way of delegation. Participants leave this course being able to identify key members on their team who they can delegate to, how to effectively delegate and communicate a vision and expectations and lastly, how to check in and follow up to ensure quality and completion. 

Slow or poor decision-making results in lost time, resources and money. Yet, many managers do not have a solid strategy for making or tracking their decisions. This workshop equips managers with the necessary tools and techniques to make sound, not hasty, decisions in an appropriate amount of time. Participants leave with an effective process for making decisions, a strategy for overcoming procrastinating and feeling “stuck” along with best practices for tracking their decisions to ensure learning and future success.

“Change is the only thing that is constant.” However, so many people, including our managers, have a difficult time moving through and managing change. Leaders and managers need to be equipped with the necessary skills for quickly adapting while helping others move through change. This session covers stages of change, change management process and tips & tricks to remain sane during change.

One of the biggest time-wasters is meetings. Whether it’s having too many of them or just not being purposeful and productive, ineffective meetings can waste valuable time and resources.  This workshop teaches managers the necessary skills to plan and facilitate effective, productive meetings that result in action and accountability. 

There are so many benefits to a professional and respectful work environment starting with employee engagement and leading to overall productivity and results. This workshop is designed to help participants understand the importance of a professional and respectful work environment, the elements and behaviors that contribute to a positive workplace and how to sustain a positive place where everyone looks forward to working together. 

Taking a look at what it takes to really be an effective team, how it will benefit individuals as well as the organization, and what we need to do to make it work together.  This session covers working towards a common goal and communicating effectively with one another. The DISC or EI assessment, as well as the Group assessment is recommended to maximize the effectiveness of this program. 

Exceptional service is paramount when dealing with both internal and external clients. In this interactive course participants will learn what it means to deliver service that exceeds expectations, how to effectively identify and respond to clients’ needs and concerns and how to make the client feel heard and assured. Participants will leave knowing how to handle challenging situations in a professional manner and ensure the customer leaves wanting to return again and again. Throughout the training participants realize how important internal service is to providing exceptional service to the external customer.  

Presenting your message and gaining buy-in can be much more intimidating in front of large audiences than it is one-on-one. This workshop helps participants overcome their fears with public speaking while creating effective messages and communicating clearly and confidently.